Gravité Blog

Many small businesses in the United States—most, actually—are in a catch-22 of sorts due to the COVID-19 pandemic. While reopening too soon could contribute to a resurgence in infection rates, there is also a very real risk associated with reopening too late. To help avoid either scenario, the right technology solutions will prove to be indispensable.

Businesses of all types rely on their telephone systems. Today, there is an option that can revolutionize any business’ communications platform, and do so for a fraction of the cost of a traditional telephone system. Today, we’ll take a look at VoiP and why it’s such a good option for your business.

Every business needs a continuity plan (BCP) so that if their business is forced to deal with problems that arise for any reason, that they have a working plan to get the business back up and operating as intended quickly. It’s one thing to have it all written down on paper, outlining how things are supposed to go, and quite another thing to have a working strategy when faced with operational interruptions. Today, we’ll go through some of the basics of business continuity to help you understand all that goes into a successful plan. 

A lot of people have been working from home for the better part of a month, but the rise of the remote worker was happening long before the COVID-19 outbreak demanded people work from home. Today, business owners that wouldn’t typically be in favor of a remote workforce are starting to come around as they see comparable productivity and less overhead costs than normal. With their remote workforce doing pretty well, one problem that these business owners are seeing is periodic miscommunication. Let’s take a look how to improve your company’s remote communications with technology you probably already have access to. 

While COVID-19 has largely dominated the public awareness and created huge shifts and interruptions to businesses of all sizes, small businesses have clearly been impacted the most--essential and non-essential businesses alike. Of course, this doesn’t mean that large enterprises and corporations aren’t also affected. The difference is, these enterprises and corporations are sometimes better equipped to do something about it… which many have.

We’ve all heard the title CEO before, business shorthand for Chief Executive Officer. In fact, it may be a title that you hold yourself. While the CEO of a company is undoubtedly important, it is crucial to consider what other c-level roles should also be filled. As a technology-centric company, we often consider roles like the CIO, the CTO, and soon enough, the CDO to be just as important. 

There are a lot of businesses that depend on their Customer Relationship Management (CRM) platform. It’s not just used to manage their customer relationship, it also helps with production, invoicing, operations, human resources, and more. Today, we’ll take a look at the CRM and see how strategic use of this platform can help build your business. 

It’s a safe assumption that your business relies on some technology in order to operate (after all, you are reading a blog on the Internet). As a result, it is likely that you will require some level of IT support at some point. While this may sound like something simple enough to find, you need to keep in mind that not all IT service providers will necessarily provide the same quality of service.

We’re always trying to get our message out, sharing how our services can bring value to just about any kind of business - including nonprofits and municipalities - seeing as just about every business today relies on technology to some degree. Here, we wanted to demonstrate how that value can present itself through managed services.

Businesses have a variety of communications to manage, including their internal ones. For many, this may be put on the back burner, as they prioritize their operational and sales-encouraging communications. However, internal communications are just as crucial, which is why we’re going over some of your options here - and how you need to use them.

If you were to search Google for “the most important thing for a company to be successful,” there appears to be a wide range of answers - from team management, to sales skills, to relationship building, to decision making. However, among the vast majority of the results, there was one common thread: the ability to communicate. That’s why we’re exploring how to best communicate with people associated with your business.

There was a time when business was run through the printer. These days, there are many digital solutions that can really limit the need for high-volume printing. Today, we’ll take a look at how the average business can cut their printing costs and do it while improving their business using print management.

Email remains an incredibly useful tool in the business setting, assisting with a wide variety of communication needs. However, in order to make the most of your emails, you need to have an email client that permits you to do so. Here, we’re pitting two major email clients against each other to see which one offers the features that best suit your business and its needs.

Data has effectively become another currency - and just like any other currency, some is much more valuable than others. This is especially the case where your business’ data is concerned, and why it is so crucial that you keep it safe.

It wasn't too long ago that we had to lug a computer into the shop to get it fixed if something were to go wrong with it. Frankly, with the pace that business is conducted at today, this approach simply isn’t effective for businesses any longer. Now, with the support of a managed service provider, support is available much more efficiently and affordably than ever.

Why do we focus so strongly on business productivity? In many cases, it can be boiled down to a basic equation: the more productive a business is, the greater the value that its actions will have. This is just one way that managed services can bring a business value - by helping to make its actions more productive. That’s why it is only fitting that we look at productivity in this first installment of our series examining the added value that managed services provide.

We have finally reached the end of our guide to help you purchase your next computer. In the other four parts, we covered how you could identify the specifications your device would need for your intended use of it. Here, we’ll review some other assorted considerations to keep in mind as you finalize your new device.

Part two of our desktop buying guide will dig into the details of RAM, or random-access memory. We hope to clear up misconceptions about what RAM actually is, as many users don’t understand the difference between storage and memory. Who knows? You might learn a thing or two to take with you when you purchase your next desktop.

In business, productivity is the goal. Unfortunately, there are so many interruptions in the workday, you absolutely have to capitalize on the moments where you’re in the groove. To find the groove more frequently, and to measure the ability of workers to find their groove, companies have started using trackable systems fueled mainly by their management software--typically a CRM, but sometimes a larger, more integrated solution--to pump out metrics designed to give managers an idea how their teams are performing, and give them an idea about how to best utilize them. 

Communication is a key part of the workplace, and modern tools have made it more efficient than ever before to stay in contact with one another. One of the most important tools in the modern business’ repertoire is instant messaging, which is somewhat challenging to utilize without a way of ensuring productivity and professionalism.