What Value Do Managed Services Offer? Firstly, Proactivity

Why do we focus so strongly on business productivity? In many cases, it can be boiled down to a basic equation: the more productive a business is, the greater the value that its actions will have. This is just one way that managed services can bring a business value - by helping to make its actions more productive. That’s why it is only fitting that we look at productivity in this first installment of our series examining the added value that managed services provide.

What are Managed Services, and How Can They Boost Productivity?

When managed services are discussed, a lot is typically said about how proactive the support that these services offer is. This proactivity is the difference between managed services and just about any other kind of IT support - including any in-house resources you have on payroll.

This leads into the big difference between managed services and the other support options businesses have - because managed services take a proactive stance, more time-wasting issues can be minimized, if not avoided entirely. This is largely due to the solutions that a managed IT provider can offer. By using their resources to remotely keep an eye on a business’ systems via cutting-edge monitoring tools, potential threats and issues can be mitigated before they have an impact on that business’ ability to operate.   

Compare this to other forms of outsourced IT support, where an employee having difficulties needs to call a provider and explain their issue before the provider steps in, or even to what your in-house IT resources are capable of doing… again, only after they have been alerted to an issue. This means that, in the meantime, your employee is limited in what they can accomplish until the issue is resolved.

So, it only stands to reason that the more time an employee can spend actually making use of the solutions you provide them with, the more productive they have the potential to be.

This is precisely what the goal of managed services is - to keep a business’ IT operating as efficiently as it possibly can. When certified technicians have the tools needed to monitor your systems and resolve potential problems before they influence your operations, your business benefits.

How Proactivity is Key to Managed Services

Why is a managed service approach such a superior option for the modern business?  The answer is pretty simple: with the speeds that business can be conducted nowadays, paired with the sheer amount of options that are out there for your audience to find what they are looking for, an organization can’t really afford to be out of commission for very long at all. By working proactively, a managed service provider is able to minimize the time a business spends dealing with IT issues, affording that business more time and opportunity to serve their clientele.

Gravité specializes in providing managed services to businesses in the Victoria area, and we’d be happy to show you what we can do to benefit your business. Call us at 1300 008 123 for a consultation, and if you’re still not convinced, stay tuned for more of this series!