What Makes Outsourced Managed IT Services So Different?

Every business relies on technology for at least part of its operations. This means that every business—particularly those with operations that make IT an essential part of the process—will need access to some form of IT support.

For most small and medium-sized businesses today, managed IT is the best option. Let’s discuss a few reasons why this is.

What We Mean By “Managed IT Services”

Managed IT services are often referred to as “outsourced IT.” 

While this description isn’t inaccurate by any stretch, it can be too easy to forget all the benefits this model brings if it is only referred to in this simplified manner.

These benefits can be summed up in five key points, although even this can easily overshadow just how helpful an outsourced provider can be in managing your business’ IT for you. These points are as follows:

1. Managed services are inherently proactive.
2. Your services are shaped to your needs.
3. Your costs reflect your needs.
4. You can gain access to a team of IT professionals and experts
5. You can focus on your business, not your tech.

Let’s examine these points in greater detail to illustrate the value that outsourcing to the right managed service provider (or “MSP”) can bring.

The Many Benefits of Outsourcing Your IT to Gravité

Managed services are inherently proactive.
Which option sounds better: having your team constantly call IT support to deal with the latest issue, or having your team deal with far fewer issues overall and, therefore, accomplishing more with their time?

That’s the critical difference between outsourced IT services from us and the more “traditional” IT services. Instead of your team members having to report the issue, the proactive monitoring and maintenance that we provide means they will likely spot and resolve the problem before your employees ever notice its impact.

Plus, a good provider like Gravité will ensure that updates are implemented correctly and conveniently for your business and its team, preventing potential issues even more effectively.

Your services are shaped to your needs.
Little is as annoying as walking into a store looking for Product A and having a pushy salesperson insist you also need Products B, C, D, and J through W… This is not how we operate.

We’ll do everything we can to scale your IT resources to match your needs exactly, with the freedom to adjust up or down as these needs change. Don’t get us wrong; we will also recommend changes and improvements to your infrastructure. The big difference is that every recommendation we make will be to help solve a problem, shore up a vulnerability, or otherwise help you accomplish your goals.

In short, we’ll never recommend something solely to make more money... we’re committed to optimizing the value you see from our services. 

Your costs reflect your needs.
Regarding costs, we subscribe to the subscription model, which helps ensure your budgetary needs are consistent and predictable. Adding to your subscription will increase your monthly expenses, but again, we do everything possible to offset these costs through the value you receive.

We aim to ensure you aren’t stuck with less than you need by pricing you out.

You can enjoy access to a team of IT professionals and experts.
One of our other benefits is that we significantly add to your already existing IT resources, as you can benefit from the talents of our carefully selected and trained team members in addition to whatever IT presence you have in-house. Many hands make light work, as the saying goes, and we’re proud of how much experience our team has after serving a diverse assortment of clients already.

IT no longer needs to command all of your time.
For the relative novice—or even someone with some experience in business IT—maintaining and managing your various technology needs and priorities can be no simple task. There are simply too many moving parts to keep track of in addition to everything else you should be doing for your business.

By working with us, we’ll take the metaphorical reins and assume whatever responsibility is appropriate for your situation and current resources. We’ll keep you in the loop throughout the whole process, but you can rest easy knowing you have the support of Gravité and our team.

Reach Out to Learn More

This is just the start of the benefits you could see if you partnered with us. We’d love to hear from you to discuss some of the others and how they might apply to your situation.

Call us at 1300 008 123 to start a conversation about your needs today!